How do I know what material I need?
Assistance is provided by our web page, and it is worthwhile to ask support from our trading partners, and also our regional representatives are ready to provide you information.
How long guarantee is given for the products?
The Revco Hungary Ltd gives guarantee well beyond the warranty obligations specified in legal regulations starting from 1 April 2013, so a guarantee for 27 YEARS IS ASSUMED FOR COLOURS regarding the thin plasters Vario Silicon.
Ten years production factory guarantee is provided by Revco Hungary Ltd regarding the following products:
REVCO VARIOmax plaster:
Spachtel 1 mm, 1.5 mm, 2.5 mm,
Structure 2 mm, 3 mm,
As well as the REVCO THERMO-LINE polystyrene board exterior facade thermal insulation system, having the following components:
- REVCO EPS 80 polystyrene board,
- REVCO glass fibre net,
- REVCO Fix VARIOmax adhesive tape,
- REVCO Primer plaster primer,
- REVCO VARIOmax plaster (Spachtel, Structure, Roll-putz, Sprayed).
As a manufacturer, REVCO Hungary Ltd undertakes guarantee for the fists 5 years and warranty for the second 5 years for the above plasters, as well as the 10 year suitability time for the thermal insulating systems, if the instructions by the manufacturer regarding the product named in the engineering information of the manufacturer are fully complied with. The manufacturer warrants that at the time of delivery, the plaster has a proper quality, and that it complies with the requirements specified and given by the manufacturer and the testing organisations. Ask for the relevant WARRANTY letter at the shops.
Complaints associated with the guarantee provisions shall be submitted in writing addressed to the manufacturer and sent in registered letter with return receipt, attaching the copy of bill verifying the purchase, copy of invoice regarding the implementation, warranty statement, as well as the construction logbook as specified in the decree No. 37/2007 (XII.13) OTM valid as of 1 January 2008. In line with the decree No. 49/2003 GKM, the manufacturer prepares a protocol on site, investigates the complaint, and within 10 business days counted from the inspection will inform the customer in registered letter about the results of the investigation. Inadequate use or application is considered to be reasons for declining the complaint. The warranty statement is valid only if the data of the reporting party is fully filled in.
What should I do when I wish to submit a complaint?
Complaints associated with the guarantee provisions shall be submitted in writing addressed to the manufacturer and sent in registered letter with return receipt, attaching the copy of bill verifying the purchase, copy of invoice regarding the implementation, warranty statement, as well as the construction logbook as specified in the decree No. 37/2007 (XII.13) OTM valid as of 1 January 2008.
In line with the decree No. 49/2003 (VII. 30.) GKM, the manufacturer prepares a protocol on site, investigates the complaint, and within 10 business days counted from the inspection will inform the customer in registered letter about the results of the investigation. Inadequate use or application is considered to be reasons for declining the complaint.
The warranty statement is valid only if the data of the reporting party is fully filled in.
Where should I buy the materials?
At our trading partners. You can surely buy products with the best price at our construction material trading partner nearest to the construction site. Our products are available all over the country with reasonable prices during the sale period, which are supplemented with additional services: immediate release from the warehouse, quick colour blending on site (even if only one or two additional buckets are ordered), home delivery, consulting, etc.
How soon is it prepared?
Even immediately. The essential idea behind the colour blending on site is that the white plaster distributed in buckets can be coloured in each bucket according to the factory recipe.
Is there any home delivery?
Yes, which is made by our trading partners, the tariff of which depends on the quantities and composition of the ordered products and other factors. It is usually free of charge in case of large quantities.
How to select a colour?
There are a couple of options to do that:
- Order free colour sample.
- Select from sample wall or colour chart available at the premises of our trading partners.
- Certain distributors undertake mixing of colours on site, where sample bucket can be bought, which contains a quarter of the quantity (3.75 kg) relative to the standard bucket, and mixed to the desired colour on site. This is a real material sample, which can be applied on building wall or cardboard, etc.
Can I get colour chart?
Generally, it can be borrowed at the outlets against a deposit, and a set of 320 REVCO VARIOmax coloured cards can be bought as well for 800 HUF (small sized) or 2400 HUF (large sized).
How do I find a contractor?
Inquiries should be preferably made at the place of buying the material. It is recommended to have a look at the reference houses and ask the opinion of earlier customers.
I do not like the selected colour. What shall I do?
The possibilities are limited if the material is already coloured. It can be corrected by adding colouring paste if the material is not applied yet, but only darker shades could be obtained, naturally. The recoating is the only option after application.
Part of my house was coloured a while ago. I want to continue now. Could the colour be the same?
The full equivalence of colours cannot be guaranteed if subsequent order is placed a long time after the original colouring. Therefore, it is worth to mention that the materials are to be purchased to match an earlier colour. If in doubt, you should bring a sample, and our laboratory will prepare an approximate recipe, however, the full equivalence of colour cannot be accomplished frequently.
What happens if the quantity of filler proves to be inadequate?
Before starting the construction it is required to check whether the material is enough for the entire wall surface. Additional materials should be made available if the quantity is not enough. If the colour of the subsequently obtained material is different, then it is recommended to mix the new quantities with the existing one.
Is it expected to fade?
The colour of all materials loses some saturation if exposed to ultraviolet radiation for years. This phenomenon is more conspicuous, if the colour is dark. For colouring our products we use the inorganic pastes that have the highest resistance as much a possible in order to ensure UV stability. Certain colours are produced mostly with organic red and/or orange coloured pastes. In such cases the a certain loss of saturation could be encountered on surfaces exposed to sunshine for years.
How should I store it? And how long will it remain usable?
Put the clean plaster in a container having a capacity slightly over the quantity of plaster. The container shall be clean and have an airtight lid, and store the container in a place protected from freezing and direct sunshine. The guaranteed shelf life of the plasters is 2 years when stored in unopened factory packaging. In practice, the plaster remains useable for many times longer.
How many colours are in the colour chart?
The range includes 320 distinguished colours.
All the colours can be created and ordered for the products having trade name VARIO, and for the Exterior and Interior paints. Certain colours are not available for the products having trade names NEO, SILICON and SILICATE. This is clearly indicated in each case by the designations in the legend.
How the colour charts are made?
The colour samples are prepared by printing, therefore, the final coloured surface might deviate slightly from them. The final colour depends on the mode of processing, on the substrate, on the particle size, texture and drying time of the coating. Such colour deviations cannot be a grounding for complaint. If different types of products are used with the same colour (paint, plaster), then the colour equivalence of the product shall be checked, because some colour differences might exist because of the dissimilar properties of the mineral filler in spite our efforts.
It is recommended to check the colour equivalence of the ordered product on a small surface prior to application. Use materials having the same production date for a unit of the facade. Each colour in the chart has a number which refers to the light reflectance value of the given colour (HBW): It is not recommended to use colours with value below 25 for thermal insulation systems.